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Couldn't access Zephyr Scale, getting "Something's gone wrong" error

ggandeepan

Zephyr Scale stopped working for me, When I click on it, it says "Our team has been notified. If the problem persists, please contact Atlassian Support". It's not an issue for my other team members. I am currently blocked on my daily tasks. I hope someone could help me asap. Thank you.

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Andrew Massing

My organization is seeing the same issue as ggandeepan. As of right now the status page for Zephyr (https://zephyr-scale.statuspage.io/) is all green but it does appear to be something on their end or perhaps with the Atlassian platform itself.

lisa.desiero

Same here - we have only three folks who cannot access. it makes no sense!

and its debilitating us during an important release

Michael Jones_2sxhxq

Im currently blocked myself. This will become an issue very soon as I cant prep for a release.

lisa.desiero

I put in a ticket with Smart Bear. Hoping for quick response. Note that the folks who cant access also cannot access the SmartBear support site.

Luke Liwanag

Same only a handful of my team are unable to access Zephyr Scale. I've already opened a support ticket with Smartbear yesterday but no reply yet

lisa.desiero

I did get a reply back. It may be the ISP Xfinity. they are blocking smartbear for some odd reason. let me paste their reply here. (also note ...we are a remote company, and those involved seem to be on xfinity.)

"We recently became aware that Xfinity, one of the internet service providers in the US, is currently blocking Smartbear domains. We are actively working to address this issue with Xfinity. If you or your teammates are using Xfinity, we recommend considering temporarily disabling the Advanced Security feature in the Xfinity app as a workaround if feasible. However, please be aware that taking such actions may result in the loss of certain network monitoring and reporting functionalities."

Luke Liwanag

Im not in the US nor using Xfinity but im affected

Mike Sloan

I have the same issue. I get a message saying "Our team has been notified. If the problem persists, please contact Atlassian Support". I present status daily and I can't do it without Zephyr Scale.

Mike Sloan_e98j0b

I"m not in US as well... no Xfinity.

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