create automation for a ticket to be moved to a specific queue.

Question

Hello¡¡

I need to create an automation so that every time the agent is assigned a ticket, it is moved (in its current state) to a queue with the agent's name. Can you help me with this?

Joseph Chung Yin · Answer

@Francisco Navarro -

You don't need an automation to achieve what you wanted.  You can simply create new custom queue and base the queue's JQL by issue assignee.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Yong Yang · Answer

Hi @Francisco Navarro

Welcome to our Community.

It seems we don't need any automation rule to implement it.

Please conifgure the queue for each queue with agent's name,

e.g. assignee = Francisco

Once you're assigned a ticket, this ticket will go to the queue named Francico's queue.

Hope it helps. Thanks

YY哥