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JIRA 9.12.6 Automation Help

AndreH

Hello,

I am trying to get the following up and running on JIRA 9.12.6 (using the built in Automation).

I have tried several versions (including branches), however nothing is working (the issue does not change Status).

I'm trying to get an issue to close under the following conditions:

Project A (Main Project)
Issue A-1
Subtask A-1a
Subtask A-1b
Subtask A-1c
Subtask A-1d

Project B (Linked issues to Project A)
Issue B-1
Issue B-2
Issue B-3
Issue B-4
Issue B-5

- All Linked issues from Project B must be Closed or Cancelled
- All Subtasks under Project A must be Closed or Cancelled
- If all of the above items are valid then close Issue A-1

Project Links.jpg

Accepted answers

Trudy P Claspill

Hello @AndreH

Can you show us what you have created so far for your Automation Rule?

What is the trigger for the rule? That will make a significant difference in what is possible within the rule.

All comments

Trudy P Claspill

Hello @AndreH

Can you show us what you have created so far for your Automation Rule?

What is the trigger for the rule? That will make a significant difference in what is possible within the rule.

AndreH

It shows the Status of Successful, however the Status of the Main ticket has not moved to Closed.

Trudy P Claspill

So, in this specific execution the issue that triggered the rule is the HCP issue.

In your original description is the HCP issue the Project A issue or one of the Project B issues?

And do you want this to execute so that this is "one directional"? I mean, should only one of the projects be considered the Project A project, and the other one always the Project B project? Should it run

- only if the HD issue is the one with subtasks and HCP linked issues? or...

- only if the HCP issue is the one with subtasks and HD linked issues? or...

- in both cases; issues in either project could be the one with subtasks and issues linked to it from the other project?

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