SLA Time and Report for Jira add-on - Baseline time zone

Question

Hi, we are currently trialing Jira - SLA Time and Report add-in, with a view to subscribing. However, there is one huge issue. How can we set things so the SLA's and reports take the time zone from Jira and not the local PC clock?

As things stand we need to know where it takes its baseline time settings from because the reports are inaccurate. We need it to take its time zone from that declared in Jira and then measure with adjusted time against other time zones to produce accurate SLA's

Please advice, happy to explain this on a call in better detail

Thank you,

Tony.

Tony Doyle · Answer

Hi, I'm not quite sure i understand this. You say the request has been answered, what was this answer? What is the resolution here?

Thanks,

Tony.

Yuliia_Borivets__SaaSJet_ · Answer

Hi @Tony Doyle

Thanks for your question and interest in SLA Time and Report for Jira add-on. Our support team has received and answered this request. You are always welcome to contact us. If you have other questions, please contact our support team for a more prompt resolution of issues.

@Rebekka Heilmann _viadee_  thank you for mentioning us.

Rebekka Heilmann (viadee) · Answer

Hi @Tony Doyle and welcome to the Community,

with specific questions regarding Marketplace Apps, it's often best to simply contact the vendor's support. However, there are a couple of SaasJet employees on the community.

@Kateryna_v_SaaSJet_ can you help?