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Atlassian Discovery Tools

Khawar Qaisar

Hi All,

I have been testing the Jira Assets Discovery Tool, i ahev configured all the settings and pattern files for the tool, i also see the Assetts Discovery Tools upload the hardware details in Atlassian Cloud, but after a few days the RUNNING, service turns to NOT FOUND.

After looking through the logs i get the below error.

[Normal] Service restart not possible, please check service restart options

I have looked everywhere online to find an answer regarding this issue but nothing that could help, hence reaching out to the community.

Accepted answers

All comments

Volodymyr Batrukh_tz2jjc

Hi @Khawar Qaisar

Have you tried to re-install Discovery service?
Run Discovery.exe -u and Discovery.exe -i

Also, please try to check the status of the service in services.msc

- Volodymyr B.

Khawar Qaisar

Yes i have re-installed the Jira Discovery using commands -i, -l, -z and the discovery service is showing the below from screenshot.

Volodymyr Batrukh_tz2jjc

@Khawar Qaisar if the service is running, the message "[Normal] Service restart not possible, please check service restart options" means that service auto restart was not performed automatically. This setting is configured in Service tab > Service Restart Interval(h). But in general it shouldn't affect scheduled scan or export jobs.

You can try to change this value and check the logs again later. Also, please check in log file if there were no running scans at the same time. As the active/running scan could block the restart of the service.

Khawar Qaisar

@Volodymyr Batrukh i have checked the configuration and my Service Restart Interval(h). is set to 24Hrs and only one scan to run at 9am every morning.

Would it be possible to book a call in with your support team.

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