Where is my Field? - The JIRA server was contacted but has returned an error response.

Question

I just created a new project in JIRA but when I try to create a task the fields that I need to set like "Affected Version" & "Component" don't show up. When I try to look up where the field is via the "Where is my field?" link, I get the following error when I search for my field: "The JIRA Server was contacted but has returned an error response. We are unsure of the result of this operation." Why is the error showing up? I have set up numerous projects the same way and they are working just fine.

Nic Brough -Adaptavist- · Answer

This is one where the only answer is "read the logs", but you don't get that on Cloud.  I think you need to go straight to Atlassian with this one.

Joe Pitt · Answer

I suggest re-indexing as a first step to resolve anything like this. If it doesn't work I'd contact Atlassian.