Why is my default resolution "Unresolved", even after defining "Done" as the default?

Question

I have this in my "Resolutions" settings:

But I get this result when resolving or closing a task:

Why? How do I get the resolution to automatically default to "Done"?

This is on Jira cloud. It works as expected for our on-premises install, but we're slowly transitioning to the cloud service.

Cheers.

Mark Segall · Accepted Answer

Hi @Brendan Pickford - This would be defined in your workflow.  On your transition to RESOLVED, you either need to add a post function to set the resolution to done or add a transition screen to prompt the user to select which resolution they want.

Ste Wright · Accepted Answer

HI @Brendan Pickford

The "default" resolution (from the "Resolutions" settings page) just defaults which one comes up first in a list of resolutions, when choosing it from the transition screen. It has no impact on Workflows (otherwise all issues would end up with the same resolution).

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You can do one of two things here...

* Add a post-function to set issues to "Done" when transitioning to the relevant closed status
* Add a transition screen, which includes the resolution field, and allow users to pick a resolution

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I would also consider...

* Adding post-functions to clear the resolution, if it's possible to reopen a "done" issue
* If doing (2), limiting the available resolutions using workflow properties, if you don't want all options to be available

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Let us know if you need more specific instructions to implement one of these :)

Ste