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Not getting email notifications?

nateloaf

I have several projects that submit issues through the Jira API using a bug tracking package called EurekaLog. This is working wonderfully, but I am not getting email notifications when new issues are created?

As far as I can tell, my notification settings are correct. My personal email address is correct, an I have the appropriate notifications enabled (see screenshot https://www.dropbox.com/scl/fi/btgucufd4mgiukuxwz7nb/Screenshot-2024-04-09-13.35.44.png?rlkey=84gft9587o2bna9i5yt8xkgpy&dl=0 )

I do seem to get notification email warning me that deleted issues will be purged, but nothing else?!

Ultimately, all I want to see is an email notification when a new issue comes in from the wild.

Accepted answers

Trudy P Claspill

Hello @nateloaf

Welcome to the Atlassian community.

When I tried to access your screen image at the link you provided the screen said the item was deleted.

What is your relationship to the issue and the project? Are you the Reporter of the issue, the Assignee, or a Watcher? Are you specified as the Project Lead?

Have you reviewed the Notifications configured for that project to see who it will notify when a new issue is created? The default notification configuration for Issue Created is to notify the Reporter, current Assignee, and Watchers in the issue. If you are not in one of those fields then you need to modify the Notifications configuration to include yourself in some other way. There are a variety of options available. The below image is from the options available in a Notification Scheme used with a Company Managed project.

Screenshot 2024-04-09 at 12.04.45 PM.png

All comments

Trudy P Claspill

Hello @nateloaf

Welcome to the Atlassian community.

When I tried to access your screen image at the link you provided the screen said the item was deleted.

What is your relationship to the issue and the project? Are you the Reporter of the issue, the Assignee, or a Watcher? Are you specified as the Project Lead?

Screenshot 2024-04-09 at 12.04.45 PM.png

nateloaf

Here is a screen shot of the notification settings. I added "Project Lead" to the first one as well, even though I should be the current assignee for all issues by default?

Screenshot 2024-04-10 06.23.43.png

Trudy P Claspill

There are other settings that govern setting a default Assignee for newly created issues. Are you setting the Assignee as part of the API call? If not, and you're relying on the other options used to set a default Assignee then the setting of the Assignee is probably happening after the issue creation has completed, and that would be a different notification event.

Since you have updated the Notifications, are you now receiving the notifications for newly created issues?

nateloaf

Thank you so much for your help so far. The Assignee is being set by my exception logger as part of the issue creation. Even with "Project Lead" added the first set of notifications in the screen shot, I am still not getting an email

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