Unable to edit Portal Only Customers

Question

We receive a 'Something went wrong' error message when trying to view/edit Portal-only customers in Jira Service Management.  I am a Site Admin and User Access Admin.  My coworker, an Org Admin is able to view/edit the customers.  Is there anything short of making me an Org Admin that will resolve this issue?

Deb Bonney · Answer

Thank you Seba.  I have not but will do so now.

Sebastian Krzewiński · Answer

Hi @Deb Bonney

Did you ask Atlassian support (https://support.atlassian.com)? They will be able to check logs and find root cause.

Regards,

Seba