We are just beginning to use Jira for our IT Helpdesk.
On our old system, we had various automated services which would email the helpdesk and in turn generate a ticket. One example is notifications for printers which are about to run out of toner.
These notifications come from generic (often external) "no reply" email addresses. Jira has sent out an invite to these email addresses and they are sitting in the "invited" status.
I would like to edit these customers to a more meaningful username, but I don't seem to be able to do this.
I've gone into Projects > [Helpdesk product] > Directory > Customers
We're using Centralized User Management.
Any ideas?
