Created tickets on kanban board keep disappearing and found in the issue backlog

Question

Hello all,

Please I need someone to walk me through the backlog. I raised tickets which could be found on the kanban roadmap. The next day, I later realised that, all visible tickets on kanban board would suddenly disappear of the board and the stored in the issue backlog. How can I prevent these from happening please?

Regards

Tai

Dexter de Vera · Answer

Hi @TAIWO ADEGBITE

Welcome to the Atlassian Community!

Try to check you Board setting by:

Go to "Configure board"

select column tab

then align the status in column and add column if needed.

Note: all ticket with a status included in Kanban backlog  column will be display in backlog menu.

Hope it helps!

John Funk · Answer

Hi Taiwo - Welcome to the Atlassian Community!

All issues when created go to the first Status in your workflow. Typically that is the Backlog status.