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Free Version Customer Limit

Henry Choi_yqdsri

For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows?

I'm in an org that would need 3 agents/users but we have more than 10 total customers that would need to submit tickets.

Accepted answers

Michel Neeser

Hi @Henry Choi

With Jira Service Management, you only pay per agent. This means that you always get an unlimited amount of customers, regardless of the plan/version. You can find this information on the pricing page for your reference.

Please keep in mind that the free version allows for only 3 agents (and not for 10 as you stated in your question).

Hope this helps!

John Funk

Hi Henry,

I am not aware of what the limit might be, but it is certainly a LOT more than 10.

All comments

Michel Neeser

Hi @Henry Choi

Please keep in mind that the free version allows for only 3 agents (and not for 10 as you stated in your question).

Hope this helps!

John Funk

Hi Henry,

I am not aware of what the limit might be, but it is certainly a LOT more than 10.

Henry Choi_yqdsri

Thank you! This is super helpful

Henry Choi_yqdsri

I think I was looking at a different pricing page by accident. I didn't see it before, but it says unlimited customers on the page.

John Funk

Great! Makes sense.

Michel Neeser

@Henry Choi Glad I could help! Please consider accepting the answer, maybe it is helpful for others as well in the future. Thank you. :-)

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