Has Jira Service Management event capture, monitorinn event, event correlation ?

Question

Has Jira Service Management event capture, monitorinn event, event cwe are comapirn Service now with Atlassian fnctionalities .

I am trying to know if  Jira Service Management  has event capture, monitoring event, event correlation functionalities for Infrastructure operations?

Thanks

Rebekka Heilmann (viadee) · Accepted Answer

Hi @Pilar Lopez Gracia

no, JSM doesn't include monitoring. Opsgenie is now getting more integrated in JSM, but that covers mainly the Alerting and might require additional licensing (currently ongoing changes)

OpsGenie channels multiple Monitoring tools into one platform and manages On-Call Schedules and alterting. You find an overview of available integrations here: Integrate Opsgenie with your tools | Opsgenie | Atlassian Support

Walter Buggenhout · Accepted Answer

Hi @Pilar Lopez Gracia,

Atlassian has acquired OpsGenie a couple of years ago and integrated it into JSM for exactly this purpose. So yes.

Hope this helps!

Pilar Lopez Gracia · Accepted Answer

Thanks for the answer @Walter Buggenhout  and @Rebekka Heilmann _viadee_ , but still have some doubts , for a client we are sked to compare Service Now and ATlassian regarding this :

does Atlassian in some way covers this ? :

Infrastructure Operations , in concrete: Events Capture, events monitoring, and correlation of events that not very sure what it is.

This is why I need a true response on order to tell them if Atlassian can cove it or not...

and in other hand is Opsgenie included in any licensing, plan? premium or  enterprise?

Thanks!