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Jira Projects not loading when using MS Edge

Oupa Monareng_ose10h

We have a few users that are unable to using MS Edge to perform their daily JIRA functions. The browser is continually loading but never returns any results. Everything works as expected on Google Chrome but the default and preferred browser is MS Edge. We have restarted the user's machine, cleared browser cache and reset browser settings but that doesn't seem to help. This is only happening to a few users since a few days ago. Screenshot attached

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John Funk

Hi Oupa,

Have you tried it with an InPrivate Window? Sometimes that reveals if extensions or other items are getting loaded that might be interfering.

Oupa Monareng_ose10h

Hello John,

Thank you for your suggestion, I've asked the user to test. Will let you know as soon as I get feedback.

Oupa Monareng_ose10h

Hello John,

The behavior seems consistent even through InPrivate window, the issue is still the same.

Kind Regards,

John Funk

You should open a support ticket with Atlassian then. I am sure they will want you to supply a HAR file.

https://support.atlassian.com/contact/#/

rhawk301

Remove the current version from the Applications Folder to Trash before you install the old version. You would then need to make sure not to re-start browser or machine itself. Otherwise you will be re-installing until the fix gets pushed from Microsoft.

I use TAB Session Manager to save all my windows and tabs for security.

https://www.microsoft.com/en-us/edge/business/download?form=MA13FJ

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