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Automation

gemma.whitfield

Hi,

I'm trying to use the 'Task is due in X days - send email reminder' automation template so that we can get email reminders when a ticket is due in 3/5/7 days.

However, we are not getting any reminders, even though tickets are due.
I have looked in the audit logs and it says the rule had a successful run. I can't seem to find where I'm going wrong here and why we are not receiving the emails?

Any help would be much appreicated.

Thanks

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John Funk

Hi Gemma - Welcome to the Atlassian Community!

Can you share an image of your rule here?

gemma.whitfield

Hi John,

Thanks!

Here is my rule:

Screenshot 2024-04-09 at 10.38.34.png

John Funk

Thanks for that. Can you share the details of the Audit log when it runs?

And the email live.com doesn't arrive either?

John Funk

Also, you probably want to log out the values returned from the lookupIssues to be sure there is indeed values there.

gemma.whitfield

Hi both,

I am using Jira's pre-built template, I did not build this rule from scratch.

This is the JQL statement for the first LookUp issues action:

duedate <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee != empty

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