Can I turn off the confirmation for mail notifications?

Marijn Goossens

Hi!

When a customer creates a ticket, they first need to confirm notifications through mail. Is there a way to skip this step, so they just receive mail notifications from the beginning?

Or can I manually give this permission myself in the service portal?

 

Thanks.

Dave Rosenlund (Trundl)

Hi, @Marijn Goossens. Thanks for the question.

As far as I understand things, one cannot turn off the initial notification about receiving emails related to service tickets as Atlassian must give the customer the opportunity to opt in (or not) in order to be GDPR compliant.

Circumventing this step — you do it for the customer — would not really be in the spirit of GDPR either.

Perhaps you can tell us more about the problem this is creating for your organization. Maybe there is some other way to address the problem.

Best,

-dave