Excel-like Bulk Issue Editor is not working ➜ I get an Error message
Welcome to the community @Manon Schaller
This error is related to the application itself. Currently, on their status page: https://excel-like-issue-editor-for-jira.status.ricksoft-inc.com/ there are no reported incidents.
Before submitting a support ticket to them, clear the cache of your browser, try with a different one and also run in the incognito mode. If you still have the same issue, then you can refer here: https://ricksoft-support.atlassian.net/servicedesk/customer/portal/4
Hello @Manon Schaller
Alessandro from Ricksoft, developer of Excel-like Bulk Issue Editor here.
We apologize for the inconvenience this issue is causing.Our team is already aware of the situation and is actively investigating for a solution.
Once we have further updates to share, we'll provide you an update.
If you have any other questions in the meantime, let us know!
Kind regards,Alessandro C.
Hello @Alessandro Cristiano - Ricksoft ! Thanks for the answer. Looking for any update
Best regards,Manon
Hello @Manon Schaller , appreciate your patience and understanding.
Our team has just released a new version of the app with the following fixes:
We have partially resolved issues related to sorting features, and we anticipate resolving the remaining ones by the end of this week.
I imagine that the issue you've been seeing is related to the "Error message 'Cannot read properties of null'". Could you please check if your issue has been addressed?
Look forward to hearing from you!
Hello @Alessandro Cristiano - Ricksoft ! Sorry but it still doesnt work.. We no longer have the error message, but the page stay blank ➜ see screenshot attached.
Can you help please ?
Thks ++
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