As per JSM pricing scheme, we have 200 free SMS, however, how do I use them to notify agents?
I can't find any place where to setup SMS notifications other than Twilio, but that's another story, right?
@Mariano -
Take a look at the following reference links -
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/
https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/
Typically, your agents should just access your JSM project to track his/her assigned tasks or access all issues reported by your customers submitted via the queues without the need of using SMS.
Hope this helps
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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