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Automation rule not working between Assignee and Custom Field

Erica Peck_jjgz1g

Hello,

I'm attempting to create a workflow on a team-managed board. I have created a custom field called 'Developer'. The goal is that once the ticket is assigned, the Developer field will be populated with the same person as the Assignee. However, it is copying as blank. It looks like for some reason it isn't populating properly (see screenshot). Any idea on how to get this to work?

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Kalyan Sattaluri_iinm1n

Hello @Erica Peck

There is no screenshot .. but assuming this developer custom field is a user field and your trigger is field change on assignee.. after your trigger, do an action -> Refetech issue.

Sometimes Jira does not have the new field value in hand even though rule got triggered based on field change.

If that doesnt work, please share screenshot of the rule. Thanks!

Erica Peck_jjgz1g

Whoops! Here you go:)

Also, I was doing this within the workflow page (additional screenshot attached). Should I be doing it from the Automation page?

Thanks!

Screen Shot 2024-04-05 at 4.22.29 PM.png

Screen Shot 2024-04-05 at 2.23.56 PM.png

Kalyan Sattaluri_iinm1n

hi @Erica Peck I am not familiar with workflow management so I should not advise and should have read the post carefully. Apologies for hijacking and hoping actual SME's can pitch in and help clarify correct approach and what could be happening here for you. Thanks!