Smart values for Comment to Customer?

Question

I'm trying to create an update frequency SLA and it is dependent on comments to the customer (not by the customer, or internal comments). Does anyone know what smart condition values I could use here?

Kalyan Sattaluri_iinm1n · Answer

Yes. You can do it within automation. But if you have not done this before, the hardest part is to gather your token info. If you have that, the rest is easy.

To gather your token, I am going to list the steps below, also reference Jira doc here.

* Go to this link and create a token.
* Then using your email,create a string useremail:api_token
* Then, if you are in windowsOS, open power shell, put below by replacing bolded from above

$Text = ‘user@example.com:api_token_string’ $Bytes = [System.Text.Encoding]::UTF8.GetBytes($Text) $EncodedText = [Convert]::ToBase64String($Bytes) $EncodedText

* Then you get token.

If you can get this far. Rest is easy.

Brady Buttrey · Answer

Can I do this within the automations?

Kalyan Sattaluri_iinm1n · Answer

Apologies, I dont think this value is exposed by smart values, you need to make REST call to get this info. If you are interested,  its the jsdPublic field within comment section.