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Automation - Cannot automate task creation on Epic creation.

Deven Patel

I am trying the following

When Epic is created with "Automation" in summary

Then -> Create a task

Ideally i wanted to create the task with Parent as the Epic, but this kept failing. Hence to make things "simpler", i decided not to add the additionl action of adding a "Parent".
Irrespective of the fact that i add the parent or not, the automation rule always fails at "Creating Issue"

## Rule

## Audit Log

I am quite unsure as why the task creation fails.

Accepted answers

Andy Heinzer

@Deven Patel I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-987755

I don't know exactly why you would be seeing this error, but I think it would be best for us to have this support ticket so that we can more closely look at your environment.

Andy

All comments

Trudy P Claspill

This is the second post I have seen where a user has mentioned getting such an error in an Automation Rule when trying to Create/Clone an issue.

I am not experiencing the same problem in my Free Jira Cloud instance.

I'm going to flag this post and the other one for an Atlassian Team Member to review.

Bill Sheboy

Hi @Trudy P Claspill

Good call, as there have been an increasing number of these for the last few days.

There is a pending scheduled maintenance this weekend, 7 April, and so I wonder if something is updating earlier than planned: https://jira-software.status.atlassian.com/incidents/xckcr2snrjx0

Kind regards,
Bill

Andy Heinzer

@Deven Patel I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-987755

I don't know exactly why you would be seeing this error, but I think it would be best for us to have this support ticket so that we can more closely look at your environment.

Andy

Deven Patel

Thank you for the support and prioritizing the issue. However, i am not exactly sure by "we can more closely look at your environment."
Would this need any further information or action from my side? I am neither the administrator nor do I have any admin privileges for my company's Jira instance.

Andy Heinzer

I understand that. That is why we have included a site-admin on the support ticket. It might help if you can provide details such as the name of the automation rule and if it is a project specific rule, which project does it exist in. Adding those details to the support ticket can help our team to better understand where this problem is happening.

Deven Patel

The Automation Rule is project-specific and called "Automation Test Rule". The project name is WTCW, as you can see from the screenshot.

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