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Kanban not hiding "Finished" tasks after 1 week

Jason Chayer

I am running into an issue where my Kanban board is set up to hide all "Finished" tasks after one week. However, it is showing all "Finished" items.

I looked at when some of them were updated and several were well over 1 week ago.

The far right hand column of my board is for "Finished" items. In looking at the board configuration, the far right column has a status of "Finished" and I verified everything in that column has a status of "Finished."

Accepted answers

Trudy P Claspill

Hello @Jason Chayer

Can you show us the Configure Board > General page, showing your setting for Hide Completed Issues?

Can you show us the Configure Board > Columns page, so we can see the mapping of Statuses to Columns?

Can you show us a specific issue that is being displayed in that column that you think should not be displayed? We'll want to see the Status/Resolution info for that issue, and the timestamps that appear in the lower right corner; i.e.

Screenshot 2024-04-05 at 10.36.22 AM.png

All comments

Trudy P Claspill

Hello @Jason Chayer

Can you show us the Configure Board > General page, showing your setting for Hide Completed Issues?

Can you show us the Configure Board > Columns page, so we can see the mapping of Statuses to Columns?

Screenshot 2024-04-05 at 10.36.22 AM.png

Jason Chayer

@Trudy P Claspill - I will have to wait another week before looking at this. I had to perform a bulk update; therefore the updated date will now be less than one week.

Jason Chayer

@Trudy P Claspill - this is still an issue. In looking at the resolution field on the post function, once the item is finished the resolution field shows "Completed," which is how I set it up. However, does it need to show "Finished" since that is the status as well?

Trudy P Claspill

Hello @Jason Chayer

I did not realize I had not replied to this.

If this is still an issue can you show us:

1. The Status/Columns mapping for your board

2. An image from the board showing an issue that you think should be hidden. You can obscure all the data, just point out the card that you think should be hidden.

3. The Resolved and Updated date information for that card.

Randy O'Neal

@Jason Chayer I stood up 7 different company-managed Kanban boards, and we maintain a 2-week time limit on completed issues for all 7 Kanban boards. From my experience, we've had a number of issues which seem to not go away on cue; in every case I've investigated, there's been some sort of update to the issue after its initial transition into the Done status - an update to a label, a fix version, a comment, etc. - which resets the timer. Eventually, the timer is finally triggered and the issue rolls off the board.

What I have also found is that our sensitivity to how/when these issues roll off the Done column has also lessened significantly. Once we had everything established and we verified things were working, our focus shifted to the actual work and not the tracking of the "paperwork". I'll be the very last person to state that tracking Jira statuses is not important; it is, and we need accurate accounting of all our efforts. However, we've become far more focused on the actual work we're doing; looking to the past and wondering why it's not rolling off our board has become irrelevant to us - the actual code we're delivering has become paramount.

Hopefully this issue can be resolved for you - good luck!

Jason Chayer

Thanks @Randy O'Neal , and I agree. My focus is not necessarily on the rolloff, as that is not important to me.

However, I do not like seeing a long list of completed items that should have been rolled off. That is the ocd in me.

I am sure it is something simple that I am missing. I have looked at the updates, and based on that, they should be rolling off.

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