Restrict view for specific user group

Nataliia Kekosh

Hi!

I'm looking for a way to limit the view of tickets for our external consultants. They should be able to only see tickets assigned to their group in Jira.

I was trying to use the Issue security scheme but was only able to limit the view based on the Current assignee. It's not quite what I need because they should be able to see all tickets in their group and be able to collaborate on them and not only see ones assigned to an individual.

Is there a way to achieve it?

Dirk Ronsmans

Hi @Nataliia Kekosh ,

Issue level security should be the way to go. If you create a security level you can specify who can see the ticket and that is not limited to the current Assignee.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

 

A security level's members may consist of:

• Individual users

• Groups

• Project roles

• Issue roles such as 'Reporter', 'Project Lead', and 'Current Assignee'

• 'Anyone' (eg. to allow anonymous access)

• A (multi-)user or (multi-)group picker custom field.

 

You will need to add a custom field to the issue which contains the group that can view it or add some kind of attribute on the issue which will result in applying the correct level. 

However if it has to be dynamic with the same level, normally a custom (multi-)group field on the issue is the way to go. That way when the field is adjusted the visibility also changes.