Inconsistent Searching

Question

Hi All,

I've spent time checking all my settings since when a JSM Customer does a search I found that the Confluence articles were not being returned.

Upon unlinking and linking the Knowledge base I done some further testing.

It appears that it is still inconsistent, so if I put in "laptop" I would get Request Forms and also Self -Help Resources.  Then if I tried it again I would only get the Request Forms, then sometimes I got nothing.  I done this going back and forth to the Search.

On another test I done the simple thing of entering "laptop", watching the URL with the search string now show q=laptop, then it would display as expected, but if I refreshed the web page the url search string stayed the SAME but the results were different.

We are yet to roll out JIRA & CONFLUENCE, but this was a key selling point for us with our IT Support, seems a basic feature which doesn't want to play ball!!!!

Any suggestions or is this a bug?

Regards,

Gary

Peter Farrell_r78ay9 · Answer

Fwiw, we've had this bug before and had to submit a support ticket to have Atlassian re-index our Confluence DB -- cleared the problem right up.

I would disagree with any advice leaning into adding labels -- this would be a huge UX regression. Any Wiki product with weighted searching (which Confluence has) should be able to ID results based on strings and page counts and return a reasonably correct series of hits.

Carla Ann Rowland · Answer

What are the labels on the confluence page? Laptop label on page fix it.