Hello,
On some of our issues, we have a form below the issue, that we fill in like this :
Once you've filled in the form and clicked send, an automation is activated, the form is automatically converted into a PDF attachment, and an email is sent with a link to download the PDF.
For agents, they can download the attachment with the link of the mail, but for internal customers (without a licence), they have this error in the browser :
Is there a solution to this problem?
