How do I set up external users to only see one project?

Question

Hi,

Google is only giving me legacy answers, or newer answers that are a bit too vague to solve the issue for me.

I have a company managed Kanban project. I need three external users to be able to access ONLY this project. messing around for the last three hours with a test email account using the permissions schemes and project roles screens in JIRA is not getting me anywhere, either my test email can see everything or it can see nothing.

help appreciated, I have not found any Atlassian articles that tackle this specific issue and I recall this being pretty straightforward in previous versions of JIRA.

Kind regards,

Lloyd

Becky Brooks - MCP Gateway for Jira · Answer

Hi Lloyd,

Visor allows you to import Jira project(s), add filter/color coding, and then share with whomever you'd like. The data stays in sync with Jira and allows you to control who sees what. Great for providing external stakeholders visibility into your Jira project data.

https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview

I'm happy to help you get started if you end up going this route. Visor's also free to get started with.

Best wishes,

Becky

Ste Wright · Answer

Hi @Lloyd Bullard

Not natively, as far as I know. Without a consistent security model across the platform, it'd be difficult to guarantee any ring fencing is working correctly.

Alternatively, you could...

* Provide updates through a Confluence Space, and provide the users guest access
* Use Jira Service Management, and feed issues/updates through it (possibly using Automation). Set up the external users as customers (i.e help portal access)
* Use an App which allows for external sharing - for example...* External Share for Jira
* Share Jira with External Users (Secure Share) 
* Dashboard Hub Pro 
* Custom Charts for Jira 
* ...or another App from the Marketplace

Ste

Lloyd Bullard_xftsde · Answer

Hi Steven,

Thanks for your in depth answer. investigating the existing projects, nearly all of them would need to be altered to get your above solution to work. As per our current policy, changing all of the projects across the business in the way you describe above will require consultation as different business units are using JIRA in a variety of ways with some odd customizations. outside of that consultation process changing every single project and ensuring the correct users still have access will be arduous.

is there any simpler way for me to ringfence just one project for external users that does not involve altering permissions for all projects?

Kind regards,

Lloyd