Incorrect "No users left" notification

Question

This is a duplicate of this issue but as per the Free plan you have to make a post to be able to get a ticket made for you - so I am hoping to get a support ticket for this made also as the other user on the original post has appeared to get a ticket made for him.

"No users left" notification appears near search box in the Jira UI. Click on it opens dialog with info "You’re out of free users, upgrade for unlimited".

But we have only 6 users and free plan describes "User limit: 10 users".

This looks as a bug. Or have I missed something about active user counting rules?

Notification and the dialog:

Ste Wright · Answer

Hi @Admin Account

Welcome to the Community :)

This is a known issue, which has been noted by an Atlassian Team Member on this question (which you've already linked to above): https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

I'll close this one, but feel free to make a comment on the linked question or watch it, to receive email updates.

Centralising users into one question thread makes it simpler for Atlassian to communicate updates for now.

Ste