Is it possible to have multiple Clients to one project with limited access?

Olivia Porter_o85jmy

I want to have one JIRA software instance for my agency that I can either: 

A - Make one project per client and have them only be able to access their project

B - Make one project for all clients and have them only be able to access their tickets/epics

 

The end goal here is to have a board for my clients to be able to create their requests in and to have them only be able to see their requests. 

 

Is this possible with any of the JIRA upgrades? Or the free version? I am not seeing any way to do permissions. 

Ste Wright

Hi @Olivia Porter 

You can do this, but you need a paid plan to do it. This is because you need access to Permission Schemes and/or Issue Security Schemes.

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For A, you could then...

• Create a Project per Client
• Limit Client access using Permission Schemes, by limiting their access to "Browse Projects". I'd use a Group per client for this to make it more secure.

For B, you could...

• Create one Project
• Limit access to issues using an Issue Security Scheme, with a level per client (again, controlled through Groups).

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A few notes...

• In my opinion, A is a more secure option. It also would allow you to have greater flexibility per client if needed (eg. fields, workflows, etc).
• If you do choose B, you could use Automation to set the security level based on creator (for example)
• My recommendations are assuming you're using Company-managed Projects, which would be a more controllable model.
  • But you could do (A) using Team-managed if preferred - check out this help page, and this one for more information.
  • (B) would be more complex in Team-managed, although not impossible, using roles and issue restrictions. Issue restrictions are mentioned on this page.
• If you just want clients to raise requests, get responses, etc - you could also consider Jira Service Management? It won't provide a board view, it's a customer help desk experience. But in this instance Customers are free, and could be sorted using Organizations to allow each client to see their tickets. Check out more on JSM here: https://www.atlassian.com/software/jira/service-management

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Let us know your thoughts!

Ste