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Permission on trasition

Consuelo Nicoli

Hello everyone,
I created a rule on the transition: the ticket can only change status if the "Code impact" field is not empty. If the field is empty I can no longer move it (correct), but I cannot move it to the next state even if I fill in the field. As per the image it says "You don't have permission to transition this issue".
Could you help me please?

Accepted answers

All comments

John Funk

Hi Consuelo,

Are there other rules on the transition? Especially one involving permissions? Can you share of screenshot of the rules?

Yong Yang

Hi @Consuelo Nicoli

Welcome to our Community.

Please show us your screenshot of workflow configuration. It seems you might have incorrect configuration to the condition (=? contains? I am not sure if no screenshot).

Thanks,

YY哥

Matt Parks

There's a lot of information that I would need in order to determine a root cause, but the first thing I would check would be to disable the rule and see if the behavior persists. If so, then clearly there's something specific to the rule that is causing the problem. If not, I have other questions:

Do you have any other related Automation rules?

Does your user have the 'Transition Issues' permission on the permission scheme used by that project?

Are there any other conditions/validators on the workflow transition itself?

Consuelo Nicoli

Here the screenshot of the workflow

Screenshot 2024-04-01 175951.png

Consuelo Nicoli

Hi John,

here the screenshot of the workflow

Screenshot 2024-04-01 175951.png

Yong Yang

Hi @Consuelo Nicoli

do you have two transitions to the status [To Test]? please go to [test disapproved] and see the condition (a screenshot) please.

Yong Yang

Maybe caused by this rule:

John Funk

Okay, that looks fine - thanks for sharing. The error says it is a permissions problem. So does the user have permissions to transition issues? Is this the same user that transitioned the issue to its current status?

One test is to remove the current rule and then test again to see if you get the same error.

Consuelo Nicoli

If I remove the rule transition I can move the ticket from one state to another.

Consuelo Nicoli

If I disable the rule the transition works.

There aren't any other rule on transition in the workflow and there aren't any automation.

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