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Why am I told that I no longer have a free user when I am alone on my project?

Kevin Fernandes_uux5zz

Hello, JIRA recently showed me a message stating that I will no longer have a free user. I use the free version of JIRA which normally allows 10 free users, but I am currently alone on the project, as it is being configured.
Since Atlassian support is only reserved for the paid version I would like to know if anyone has already encountered my problem and if so is there a solution?

Thank you for your feedback.

Accepted answers

Ste Wright

Hi @Kevin Fernandes

We've received quite a few posts about this one!

I've notified Atlassian you're also impacted - so they can notify you once a resolution is found

---

Edit:

This has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

I'll close this one, but feel free to make a comment on the linked question or watch it, to receive email updates. But it has been mentioned to Atlassian already

Ste

All comments

John Funk

Hi Kevin - Welcome to the Atlassian Community!

Can you share the notice/message you are getting (screenshot)? That may help Atlassian troubleshoot easier.

Ste Wright

Hi @Kevin Fernandes

We've received quite a few posts about this one!

I've notified Atlassian you're also impacted - so they can notify you once a resolution is found

---

Edit:

This has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

I'll close this one, but feel free to make a comment on the linked question or watch it, to receive email updates. But it has been mentioned to Atlassian already

Ste

Kevin Fernandes_uux5zz

Yes no problem but I am a French user so my image will be in French screencapture-etimoc-atlassian-net-plugins-servlet-project-config-ETI-people-2024-03-29-11_07_58.png

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