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Cannot access own workspace

LearnIt

Hello.

I created “learnitworkspace” on jira wirh my email which is learnitworkspace@gmail.com.

I invited some team members and one of them has hijacked permissions is now the org admin for some reason. I do not remember assigning them as org admin. Now, I don’t have access to my own workspace I created and need to restore myself as org admin so I can remove the impostor.

I can confirm my email personal info and anything else that’s needed to gain access again as org admin so I can manage my users.

Thank you.

Accepted answers

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Ste Wright

Hi @LearnIt

Has the user removed you as an Org Admin?

If yes, you'd have to contact Atlassian to discuss this further, which you can do via https://support.atlassian.com/contact/#/

However, you have listed you're on a Free plan - so I've also mentioned it to Atlassian

Ste

LearnIt

Yes, I have no access to the workspace whatsoever.

LearnIt

What option do I need to choose when contacting Atlassian? All options so far seem to redirecting me to support documents.

Ste Wright

Hi @LearnIt

If you're on a Free instance, you only have Community support as an option.

However, I've mentioned this to Atlassian directly, so they can review the situation. But their response won't be immediate.

Ste

Andy Heinzer

Hi @LearnIt I can see that you are the billing contact of this site, but not a site-admin, nor an organization admin. I created a ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-985950

So that our support team can see if they can help here.

Andy

LearnIt

Thank you!

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