Is the Customer Notification setting global

Meghan.Pereira

Is the customer notification ( on or off ) a global setting within the organization? We have a client who said they stopped getting notifications. After some troubleshooting, it was confirmed that notifications were off on all tickets, even though no one remembered turning them off. 

Marius_r1h147

Hi Meghan,

 

you can set customer notifications project wise in Jira Service Management.

You can check which notifications to send under Project Settings -> Customer notifications in each Jira Service Management Project. Its also possible to edit notifications within those settings.

You can also look at this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

 

You can also check if normal Jira notifications for Agents still work as there might be a problem with Email Settings under System settings.

 

Best regards