Jira Software Product offline

Question

Apparently my Jira Software product is offline. Does anyone have any ideas on how to get the the product back online?

Ste Wright · Answer

Hi @Samantha Van Luchem

It's possible your account was deactivated due to a lack of use - you can check here...

* Go to https://admin.atlassian.com/
* Select your Org (if relevant)
* On the top navigation bar, select Billing
* Select Manage next to a product
* On the Next Screen, select Subscriptions (even if it's already selected)
* Change the tab to Inactive and see if Jira Software is in there

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You can request a product is reactivated via Atlassian's billing/licensing support page. You can either press the Reactivate button from the screen above in step (6), and follow the instructions, or go direct to the page here: https://www.atlassian.com/company/contact/purchasing-licensing#/

* Select Your account
* Under Choose a topic, select Reactivate Subscription
* In the "Provide the related URL, SEN, EN or invoice number" field, enter Jira's URL
* Add more details if needed
* Select Submit

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Let us know if this helps!

Ste

Samantha Van Luchem · Answer

this is all the information that I can see ..

Dan Breyen · Answer

Hi @Samantha Van Luchem welcome to the community.  Usually the first thing I check is the Atlassian Status Page, to see if there's a system wide issue.  But that's not an issue right now.

But based on that, there are no present issues.  Is it inactive, or giving you any errors?