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Email Notification for a Jira Project

Maxie Brown

We would like a notification to be sent to a single anytime any ticket is created/closed/updated but under “Amer” region for a Jira project. Is this possible?

This project has three different regions but the single user only needs to be notified when a project is created under the "Amer" region selection.

Thanks

Accepted answers

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Trudy P Claspill

Hello @Maxie Brown

Welcome to the Atlassian community.

Is "region selection" a custom field in your issues?

Assuming it is, you will not be able to modify the Notification Scheme for the project to meet your requirement.

You could implement your requirement with Automation Rules.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Rule #1: Issue Created

Trigger: Issue Created
Condition: Issue Field Value
region field = "Amer"
Action: Send Email

Rule #2: Issue Closed

Trigger: Issue Transitioned
Destination status is the status you used for "closed" issues
Condition: Issue Field Value
region field = "Amer"
Action: Send Email

Rule #3: Issue Updated

This rule is trickier in that the transition caught in Rule #2 is also considered an Issue Update.

Issue Updated covers almost any update to any element of an issue. Do you really want the user receiving an email for every comment, every status change, every field change, etc.?

Maxie Brown

Hi Trudy,

I believe "region selection" is a custom field.

I'm trying to create a rule now for the first one you suggested.

not sure what goes in the Subject (Issue {{issue.key}} was just updated! part once I try to set up a email for it to send to.

Trudy P Claspill

You can put whatever you want in the Subject and Content fields. Those will be the Subject and Content of the email that is sent. What information do you want to include?

Maxie Brown

Hi Trudy,

I tried creating two rules:

Rule #1: Issue Created

When: Issue Created
Issue fields condition:

Region = Value Americas

Action: Send Email
to my email address as a test

Subject - {{issue.key}} New (Jira Project Issue) Created

Content - {{issue.summary}}

Rule #2: Issue Closed

When: Issue Transitioned
Destination status is the status you used for "done" issues
Condition: Issue Field Condition
Region = Americas
Action: Send Email

to my email address as a test

Subject - {{issue.key}} New (Jira Project Issue) Resolved

Content - {{issue.summary}}

I tried testing this after creating an issue under Region = Amer but did not receive a email. I know I'm most likely doing something wrong.

Thanks.

Maxie Brown

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