Editing Form's Questions ain't showing in Issue Form?

Question

Dear Jira Experts,

Thank you for reading this question. Below screenshot states my Editing issue form's questions,

However, when I click the Create button, no matter which type of form, Custom Fields or All Fields, I don't see the newly added questions. For example, I. have Related URL as a field in the above screenshot, but it is in neither Custom Fields or All Fields.

What could be the issue?

Thank you in advance.

Trudy P Claspill · Answer

I'm sorry, but no, I do not offer live consulting independently from the Atlassian Platinum Solution Partner that employs me.

If you want to provide screen images here that document each step you took and each change you made then I and other members of this community can offer feedback.

Alternately you can look at self-education options such as the Atlassian University, and consider engaging an Atlassian Solution Partner for consulting and support services.

Kevin Lu_hi8ix2 · Answer

Dear Trudy,

I have followed your steps and change the Screen Scheme but the questions in my above screenshots are still the same. I can't believe Jira is this complicated.

Could we go on Zoom and see you could fix the issue? I can pay you $30 USD an hour just to fix this issue and help me understand how Screen Scheme works.

Thanks!

Kevin

Trudy P Claspill · Answer

Hello Kevin,

Please review the screen images I provided and notice that I clicked on different options than you did.

You clicked on Issue Types and then clicked on the issue type named Editing.

I clicked on Screens instead of clicking on issue types.

Then you need to expand the Screen Scheme that is used by the Editing issue type. In my example the screen scheme is used for the Epic, Task, and Sub-task issue types.

Then look at the Operations column and find the Create Issue operation. To the right you will see a link for the screen that is used when the Create Issue action is used. You need to click on that link and add the fields to that screen.