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Required Resolved by Name in Tickets and Reports

Muhammad Ali Khan_b0o1r6

In JIRA reports and tickets, the name of previous assignee is appearing as resolver If a new agent/support staff resolves a ticket without assigning it to himself.

I want to know if there is any additional field which we can configure to show “Resolved By” name alongwith “Assignee” name in our tickets, reports and Dashboards

Accepted answers

Hi @Muhammad Ali Khan

Welcome to our Community.

As far as I know, Jira native functions don't store the "Resolved By" user field. However, you let me think out a solution:

1.Create a custom field of Single User type (e.g. named "Resolved By")

2.Create a Jira automation rule:

when the issue is resloved, then edit that custom field and store the transition operator or actor to this field.

Hope it helps.

Thanks & Regards,

YY哥

All comments

Hi @Muhammad Ali Khan

Welcome to our Community.

As far as I know, Jira native functions don't store the "Resolved By" user field. However, you let me think out a solution:

1.Create a custom field of Single User type (e.g. named "Resolved By")

2.Create a Jira automation rule:

when the issue is resloved, then edit that custom field and store the transition operator or actor to this field.

Hope it helps.

Thanks & Regards,

YY哥

Muhammad Ali Khan_b0o1r6

Thank you for your response. I have created a custom field for resolved by. Please explain in detail how to implement automation rule.

{{initiator}}

You need to add the new custom field to the edit issue screen.

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