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Jira Work Management | Cloning Cards

Elizabeth Butler_3phe32

Hello, I am cloning a card from one board (project) to a different board. The card clones fine, except, it does not pull the value(content) of my custom fields. The custom fields are visible, but the content is not there. Label and Due date are the only things being pulled over

Accepted answers

Trudy P Claspill

Hello @Elizabeth Butler

Is the source project a Team Managed project or a Company Managed project? Same question for the destination project.

You can find that information at the bottom left corner when viewing the project, or from the Type column of the View all projects page under the Projects menu.

All comments

Trudy P Claspill

Hello @Elizabeth Butler

Is the source project a Team Managed project or a Company Managed project? Same question for the destination project.

You can find that information at the bottom left corner when viewing the project, or from the Type column of the View all projects page under the Projects menu.

Elizabeth Butler_3phe32

Hello! Team Managed Project.

Trudy P Claspill

Both the source and destination projects are Team Managed?

Regarding the custom fields that you have:

What types of fields are they (text, dropdown, etc)?
Are they Globally defined fields being reused in Team Managed projects? By that I mean did you set them up by clicking on the gear icon near your avatar and navigating to Issues > Custom Fields?
https://yourBaseUrl/secure/admin/ViewCustomFields.jspa
Or did you set them up in each project individually by going to Project Settings > Issues Types, and clicking on the Create A Field options available there?

Elizabeth Butler_3phe32

Both source and destination are Team Managed.

There are a copious amount of fields. Text and dropdowns.

They were added just through Project Settings. It didn't work. I just added them Globally, and it didn't work.

Thank you!

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