nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change initial question in customer portal "Womit können wir Ihnen weiterhelfen?"

s_brunner_mid_de

In my customer portal there is a question betwenn the portal description and the first issue.
"Womit können wir Ihnen weiterhelfen?" (engl. How may we help you?)

Is it possible that I can change all about the design of the page, except for this sentence?
I searched all options for multiple times.

I found a question about two years old in the forum, there was no answer given.

Is it possible to change that sentence now?

Accepted answers

Rudy Holtkamp

Hi @s_brunner_mid_de & welcome to the community,

If you go to your JSM project > Project settings > Portal settings, you can change your Introduction text. Is this what you mean?

https://[YOURSITE].atlassian.net/jira/servicedesk/projects/YOURPROJECT/settings/portal-settings

Kind regards,

Rudy

All comments

Rudy Holtkamp

Hi @s_brunner_mid_de & welcome to the community,

If you go to your JSM project > Project settings > Portal settings, you can change your Introduction text. Is this what you mean?

https://[YOURSITE].atlassian.net/jira/servicedesk/projects/YOURPROJECT/settings/portal-settings

Kind regards,

Rudy

Rudy Holtkamp

For Help Center Look and Feel changes you can go to your Help center > Customize (on the right) > Customize look and feel.

https://[YOURSITE].atlassian.net/servicedesk/customer/portals?customize=true

s_brunner_mid_de

Hi @Rudy Holtkamp

thank you for welcoming and you really fast answer.
I attached what I mean, it is the text between the portal introduction and the first request type.

This just doesnt fit in how employees are addressed in the company.

2024_03_25_08_42_29_IT_Serviceportal_Jira_Service_Management_und_2_weitere_Seiten_Geschäftlich_.jpg

Rudy Holtkamp

Ah I understand now, unfortunately there are a few texts which you can't change, this is one of them.

To clarify: In the picture below you can't change the text in orange boxes, you can change everything in the green boxes.

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