Automation excluding the weekends in the counting process

Question

Good day! Question regarding automation excluding the weekends in counting. Since we are running the 3 strike rule, we're currently sending proactive follow-up messages to our clients at 7-day intervals.

However, we've encountered an issue where these messages are still being sent out on weekends.

Is there a way for us to exclude weekends from the counting process? For instance, if the 7th-day falls on a Saturday, we'd like to skip that day and send the follow-up message on the next business day, which would be Monday. Is this possible?

For your reference, here are the JQL queries we are using.

* 1st Strike : 
project = "ESD" AND status = "Waiting for customer" AND (labels is EMPTY OR NOT (labels = "1st_strike" OR labels = "hold_3strike")) AND "Customer Request Type" != "UAT Feedback (ESD)" AND (assignee in membersOf(product-support) OR assignee in (712020:459e9b3a-2572-41f9-a936-0de543d66153, 712020:0ed0ea96-04b3-4fcf-950f-3751ad639a37, 712020:624e71285f63fd0069b70286)) AND not status changed after -7d

* 2nd Strike : 
project = "ESD" AND status = "Waiting for customer" AND (labels is EMPTY OR NOT (labels = "2nd_strike" OR labels = "hold_3strike")) AND "Customer Request Type" != "UAT Feedback (ESD)" AND (assignee in membersOf(product-support) OR assignee in (712020:459e9b3a-2572-41f9-a936-0de543d66153, 712020:0ed0ea96-04b3-4fcf-950f-3751ad639a37, 712020:624e71285f63fd0069b70286)) AND not status changed after -14d
* 3rd Strike :project = "ESD" AND status = "Waiting for customer" AND (labels is EMPTY OR NOT (labels = "3rd_strike" OR labels = "hold_3strike")) AND "Customer Request Type" != "UAT Feedback (ESD)" AND (assignee in membersOf(product-support) OR assignee in (712020:459e9b3a-2572-41f9-a936-0de543d66153, 712020:0ed0ea96-04b3-4fcf-950f-3751ad639a37, 712020:624e71285f63fd0069b70286)) AND not status changed after -20d

Thank you in advance for your help!

Cheers,

Reb

Reb Bravo · Answer

Thank you, just to clarify we are trying to create this via JQL Query. We have shared the query above on what we are currently using. Is there a JQL Query to achieve this?

Cheers,

Reb

Ajay _view26_ · Answer

Hi @Reb Bravo

Have you tried using

Next business day {{[date].toBusinessDay}}

Takes the given date, and returns the next business date. If the given date is a business day, then it will return the given date.

Example of {{[date].toBusinessDay}}

Ref - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Next-business-day---