Best way to model/ catch documentation needs

Question

Hi

We are building a SAAS product and we are creating user documentation in parallel. Our team of writers have their own JIRA project. I am looking for some options on how best to get developers to flag tickets they are working on that need documentation updates

Some options

1  A Mandatory fields before a ticket goes in progress asking if docs are needed... This might be a pain as not all tickets need doc updates

2 A new optional state that developers can put tickets into

3 A new optional field that developers that tag a ticket for a document update

All these can be trigger points for a new tickets to be created in the documentation project

Any other ideas?

Thanks

J

Ste Wright · Answer

Hi @Jerry O'Sullivan

Could you flag the issues upfront, and have this auto-notify or auto-create issues for the Writers?

You could use Automation - for example...

* When a developer's ticket reaches status A
* If the field "Docs Needed?" is checked
* Then...* Create a ticket in the Writer's Project, and...
* Link the two tickets together, and...
* Notify the Writer via email

Ste

John Funk · Answer

Hi Jerry,

All of those would work. Have you asked the developers what they would prefer to do to trigger the need?