Mapping Subsidiaries to Customers

Colby Cliffe

We need to map customers to their subsidiaries, so that we can provide visibility on where our tickets are coming from.

The goal is to have a ticket come in with a prepopulated field that ties that user to their subsidiary. We'd want to be able to report on it in a way that we could say "This month, 20 tickets came from sub 1, 30 from sub 2, 19 from sub 3, etc."

Is this possible?

Ste Wright

Hi @Colby Cliffe 

Where are the subsidiaries being kept?

Are you able to use organizations for this, or is that already in use?

Or, perhaps consider using customer detail fields?

Ste