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Trim text between characters

Nodar Vardiashvili

Hi I want to trim text between "/" to this characters which match "Department".

Office/Country/Service Operations Division/Customer Service Department/Service Performance and Quality Operations Unit/Service Performance Analyst.

I want to trim full text which include "department" . I want to get full name "Customer Service Department" and write it new custom field

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Patrick Tripodi_5345va

Hi Nodar,

I am assuming the text is in the description but please update as you see fit.

You can do the following:

Create an automation with whatever your trigger is
Add an Advanced Branch
- Smart value: {{description.split("/")}}
- Variable name: Whatever you want but I used split
Add a condition as a {{smart value}} compare
- First value: {{split}}
- Condition: contains
- Second value: Department
Then {{split}} will return Customer Service Department only

Cheers,

Patrick Tripodi
GLiNTECH

Nodar Vardiashvili

I tried to do that in object but not working, it doesn't trim department Screenshot 2024-03-22 at 6.28.20 PM.png

Nodar Vardiashvili

Also i have case when "Adjarabet/Georgia/Customer Success Division/Customer Acquisition Department/Head of Customer Acquisition Department" there is two department in text, how different department name da position name where is department too

Patrick Tripodi_5345va

Looks like the split didn't work since it is still showing the /

Maybe we can try creating a variable first of the first audit log smart value, and then in the branch, add {{variableName.split("/")}}. Something to try, I noticed sometimes I had to do this with long smart values in branches.

I assume you are using the same value in the variable as the second audit log.

I am unsure how you could do anything but check that the split does not contain "Head of" as well to only return the one value.

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