Bulk export change and request type issue

Santhosh Raj_ur59s4

I was to trying to Imported some csv issues into Jira Service management workflow.
Created a Column for a request type and update the name of the request type, But it is not getting attached to the request type.
 

Shows like this error.

 

I can able to change it from Bulk changing the request type .

But I cannot able to transition the issue status.

Even I tried of moving to by Bulk change, but it is not possible

 

Changes we made:

• Workflow has some conditions and permissions
• Workflow has approval process
• Conditions in workflow "Previous Status Condition" to all status except Approval stages.
  
  
• Permission for the transition issues is also set to Project access - All and Service project customer and some groups.
  
  

So what we need to do ?
How to resolve this transition permission issue and assign the request type when exporting itself ?
Just help little clear please ?

Also find me a better usage ?

John Funk

Hi Santhosh,

One option is to place an additional All transition for the statuses you want to move to. Then add a condition on the All transition so that only Jira Admins (Group) can do that. Then if you do the bulk move or CSV Import as a Jira Admin, you should be able to handle the transitions, but other users would not see it.