Jira Automation: Multiply 2 variables

Question

Hi,

I am trying to calculate a value called product score. Its a simple calculation of:

(High Level Estimate *-1)*Number of customers

I currently have an automation set up to capture the inverse of HLE (High Level Estimate) as a variable using:

Number of customers is a label field which I have converted to a number in a variable using:

I am then updating a field called product score with

{{#=}}{{InverseOfHLE}}*{{NumberOfCustomers}} {{/}}

However for this I am getting:

Unknown unary operator * at character position 1: *3

I also tried

{{#=}}{{InverseOfHLE.multiply({{NumberOfCustomers}})}} {{/}}

but for this I got :Failed to get value for InverseOfHLE.multiply({{NumberOfCustomers: {{#=}}{{InverseOfHLE.multiply({{NumberOfCustomers}})}} {{/}}

It would seem as though I'm trying something that is supported but I have my syntax wrong or there is some other basic error but at the moment I cannot see having read over the available documentation.

Kalyan Sattaluri_iinm1n · Accepted Answer

Hello @Sean Curran

Welcome. In my experience, you can either use math expression (using {{#=}} tags) or math operations, but not both together.So your second error is valid. First error seems more of a syntax issue.

Can you please log below 3 smart values and share screenshot of audit log:

{[issue.HLE}}

{{#=}} {[issue.HLE}} * -1 * {{issue.Customers.size}}  {{/}}