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Linking Confluence Pages (e.g. KB Articles) to JSM Asset Objects (Configuration Items)?

Josh

Hello!

Is anyone aware of configurations or Marketplace apps that can allow Confluence pages to be treated like an inbound reference (or similar concept) to an Asset object?

Linked Confluence Pages.png

This is the opposite scenario to the recently released EAP/Beta for displaying assets on a Confluence page. Instead of showing assets on a Confluence page, the thought would be to display Confluence page links on an asset object. This could enable some different scenarios:

Conducting an impact analysis when an object is changed (e.g. software application) - which Confluence pages need to be updated?
More easily searching Confluences pages related to an object - what troubleshooting articles are available for this model of copier/printer?

Accepted answers

All comments

Josh

For some extra context, other ITSM tools seem to have this functionality:

BMC Helix
ServiceNow

william.huber

I am also interested in this.

Zino Birger_zzad94

Any updates on this topic?

OMAR MOHAMED AHMED MOHAMED FATHY

do we have any update on this topic

Davide Manzella

I am interested in such a feature too

Jeremy Wood

@Josh - Did you ever find a way to do this?

I am interested in this as well.

Josh

@Jeremy Wood Atlassian Support provided a partial solution to linking asset objects with Confluence pages via automation, but it wasn't quite what we're looking for. I've discussed this with a Product Manager for the Assets platform, and they seemed interested in the use case. I plan to follow-up in person at Team '25. Fingers crossed!

Michael McMurray

I'm also very interested in this. This is the biggest shortcoming I'm finding with JSM Assets.

william.huber

@Josh - any success at Team 25? 😀

Josh

@william.huber "success" is a strong word; I'm thinking more like "progress". :-)

We were able to reiterate the need with the PM and our Atlassian account team. We are also exploring feasibility for custom-developed solutions if the native functionality ends up landing too far out on the roadmap.

Christine

Hi Atlassian community!

You can now link a Confluence page to a Jira Asset! To do this, you'll need to create a new attribute and set its type to a URL. This allows you to link not only to Confluence pages but also to other knowledge base platforms, such as SharePoint, and more.