Bar chart shows issue status as Resolved whereas the issue status is open /in progress

Question

The issues status is Open  and  in Progress. But in the bar chart, it is displayed in Green and shows as Resolved

Ste Wright · Answer

Hi @Abdul Mohamed

The Status and the Resolution are separate fields:

* Status shows what stage the issue is at within the workflow
* Resolutions are usually used to show closure reason - eg. Done, Won't Do, Duplicate, etc

This issue is resolved as "To Do", but this isn't a resolution based on the normal definition of the field.

I'd recommend removing this resolution from the issue and the workflow, and using resolutions only when an issue is closed/done. Otherwise, the bar chart will not work as you need it to.

Ste

Abdul Mohamed_t7vds5 · Answer

Thank you stephen.

Issue is not resolved. It is in Open status. I could see a To Do green tick mark next to the status

Ste Wright · Answer

Hi @Abdul Mohamed

Is the issue resolved though? In Cloud, this is indicated on the main issue view by a green tick next to the status, and a word (eg. Done).

If yes, the issue is resolved even if it's not in a "Done" status.

This usually means you have the ability to reopen issues in your workflow, but you haven't added a post function to "clear" the resolution field.

---

If not, could you provide screenshots to exemplify this?

Ste