nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smart value depending on email receiver

Giovanni Casagrande

Hi, I am using Automation to send an email to Reporter + Request participants. Is there a way to display their name in the email body?

What would I use instead of the smart value below?

Hello {{reporter.displayName}},
this is to inform you that...

Thanks!

Accepted answers

Patrick Tripodi_5345va

Hi Giovanni,

Do you mean you want to include both the Reporter and the Request Participants in the email?

You could simply use {{issue.Request Participants.displayName}}.

So in your example

Hello {{issue.reporter.displayName}}, {{issue.Request Participants.displayName}},
this is to inform you that...

Cheers,

Patrick Tripodi
GLiNTECH

All comments

Patrick Tripodi_5345va

Hi Giovanni,

Do you mean you want to include both the Reporter and the Request Participants in the email?

You could simply use {{issue.Request Participants.displayName}}.

So in your example

Hello {{issue.reporter.displayName}}, {{issue.Request Participants.displayName}},
this is to inform you that...

Cheers,

Patrick Tripodi
GLiNTECH

Giovanni Casagrande

Hi, thank you, this will work nicely. I was actually aiming at having each recipient only see its own name, not all the recipient’s.

Also, is there an option to only show the given name?

Patrick Tripodi_5345va

Hi Giovanni,

There isn't an out of the box way to show the given name only but you can try {{issue.reporter.displayName.substringBefore(" ")}}

This will return the full name but only show what is before the first space in the full name.

To send an individual email, you can do the following:

Your Trigger (I used a manual trigger for the screenshot)
Use a For Each branch, select Advanced branching
- For Smart value, enter in {{issue.Request Participants}} (adding the space while typing didn't work for me, so I typed it out and then clicked out and back in and could add the space into Request Participants)
- Variable name is whatever you want to use, but I used Request
Send email action
- To: {{Request.emailAddress}}
- Subject: Whatever you want to use
- Content: Hello {{issue.Request Participants.displayName.substringBefore(" ")}},
  this is to inform you that...
Then outside of the branch, add another Send email that is sent to the reporter only.

Giovanni Casagrande

Thank you for your help, I would have never come to this by myself!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management