How can we restrict access to the help center portal and make it individualized for customers?

Question

Hello!

Our aim is to give customers access to the help center portal, ensuring that they can only see the portal with access to the forms. We need to ensure that they can't access any other project information.

In addition, we need to create different accesses to the portal, individualized per client, since we need to have different forms for them. Is this possible? How can we create our client groups, restricting their access to the portal?

Rilwan Ahmed · Answer

Hi @Support Sensei

You need to add only required users to the customer permissions. Steps mentioned in

https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html

Support Sensei · Answer

Thank you @Rilwan Ahmed .

One more question. How can we prevent  a client from having access to other projects?

Rilwan Ahmed · Answer

For single project, We cannot create different accesses for different clients.