Domain Claim of inactive Domain in other Atlassian Org

Question

Hello

We got the issue that our Domain has been claimed by a different part of our Organization that does not exist anymore and the Admin cannot be reached. Since they added the TXT Entry in our DNS, we were able to remove it, and according to Documentation, it should not cause their Domain Claim to become "Unverified". How long does a Domain Claim need to be Unverified until we can claim the domain with our own TXT?

Thank you.

Ste Wright · Answer

Hi @L M

Could you reactivate the previous Admin's email address and login to remove the domain?

Alternatively, I'd recommend contacting Atlassian Support for more assistance - you can do that from here: https://support.atlassian.com/contact/#/

Ste

L M_5c45mc · Answer

Hi @Ste Wright

We currently don't have access to the Atlassian Organization. Only to the DNS. So there is no way for me to do this.

Kind regards

Ste Wright · Answer

Hi @L M

Instructions below for removing domains - have you followed these steps?

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/

Ste