Auto-assign

In Heo

Hi, i want to auto-assign the ticket into 2 cases

 

1. no one assigned > if the person auto-assigned afterwards also doesn't take the further action, hope to auto-assign to another person

2. there's a person assigned but there's no action taken (comment / status change)

 

are these two actions possible in the jira ticket automation rule?

Prachi Bolar

hello

the below rules could help you get started with 

1. no one assigned > if the person auto-assigned afterwards also doesn't take the further action, hope to auto-assign to another person

Rule 1: 

 

2.. there's a person assigned but there's no action taken (comment / status change)